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No Questions Asked Return Policy
No Questions Asked Refund Policy

Shopping at Ban Cheong Online Shopping Mall, your satisfaction with our products is guaranteed. We can give you the vote of confidence by offering you a genuine 7 Days No Questions Asked Refund Policy. If for ANY reason you wish to return a product(s) bought from us, you are totally free to do so. As the title of our returns policy suggests, for whatever reason you wish to return your product to us, provided that the return met the following returning instructions, and Terms & Conditions, we will give you a full refund (minus the original shipping fee if any). No re-stocking fee is deducted and simply no questions asked!


Instructions on returning products
  • Contact our customer service at sales@bancheong.com to get a Returning Authorization Number within 7 days after you received the shipment.
  • The returned item must be packed in original condition, unworn, undamaged, unaltered, with original price tag, and be accompanied by the invoice. Items broken, used, washed, altered, etc are strictly non-refundable.
  • Please make sure you include your name, address and Returning Authorization Number on the return package.
  • Our returns department will inspect and approve the item and we will inform you the amount we will refund to you  (minus the original shipping fee if any).
  • Shipping charges are non-refundable.
  • If the item is for exchange, you will be allowed to place a replacement order online at Ban Cheong Online Shopping Mall.
  • If there is a balance due to price difference  (minus the original shipping fee if any), you will be billed and your exchange will only go out after the payment has been received.
  • If there is a credit left due to your exchange, you will have the options to credit back the balance into your bank account by TT via Interbank GIRO or we will send a cheque for the remaining amount. Cheque may be sent along with your exchanged item.
  • We accept item returns to exchange for difference in sizes, cutting, color, or etc. However, it must follow the same return and exchange procedures above.
  • Send Return to:

    Ban Cheong Online Shopping Mall
    (Returning Authorization Number: ####)
    No. 93 Jln Besar,
    43950 Sungai Pelek,
    Selangor,
    Malaysia.

Terms and Conditions:
  • Shipping charges are non-refundable.
  • We will NOT be responsible for the return shipping.
  • Allow 14 days for refund credit to be posted.
  • We will not accept unauthorized returns (ABSOLUTELY NO EXCEPTIONS), all unauthorized returns will be rejected and returned to the sender (additional shipping and handling fees will be charged).
  • Item returned after 3 months from the date of issuing the Returning Authorization Number will not be processed and will be returned to the sender (additional shipping and handling fees will be charged).
  • Your refund or exchange will be processed after our returns department inspects and approves the item.
  • We only accept if you send your return back via Poslaju, EMS, Fedex, UPS and other major courier services with online tracking number to avoid the possibility of loss during shipping. You can also email the tracking number to sales@bancheong.com for us to track the shipment online. We will NOT be responsible for the loss item.
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